Lead Shift Operator

Job Summary of Lead Shift Operator:

As a Lead Shift Operator, your role involves overseeing shifts and supervising teams independently to assist higher management levels effectively. It is crucial for Lead Shift Operators to demonstrate initiative and accountability in resolving issues, as well as offering support and direction to colleagues. Effective Lead Shift Operators possess strong leadership abilities, organizational competencies, a professional demeanor, the ability to communicate effectively and give precise instructions, demonstrate adept time management, and exhibit sound problem-solving and decision-making skills.

Responsibilities of Lead Shift Operator:

• Greet everyone with a smile, is polite and pleasant with guests and team. Demonstrates a positive and enthusiastic attitude with co-workers and guests.
• Ensure every guest receives great service and great food while working with a sense of urgency.
• Works well with other management and fellow Team Members. Cooperates well with others and works well as a team. Able to help others when needed.
• Takes action without being told, willing to go above and beyond what is simply required. Role Model that customer needs are the highest priority. Resolve customer complaints quickly while maintaining positive customer relations.
• Ensure that all Team Members present a neat and clean appearance and correctly wear the company uniform. Ensure all Team Members complete their tasks as assigned in a timely and accurate manner. Successfully lead team as Manager in Charge, ensuring company standards regarding service, food safety, and general procedures are always being met .
• Provides ongoing constructive and complimentary feedback to team. Actively participates in the training and development of Team Members.
• Assist with Profit and Loss management, follows cash control procedures, maintaining inventory and managing labor. Provide regular feedback to the RGM and other management on the performance of the team.

Qualification of Lead Shift Operator:

• Individuals must be at least 18 years old. Previous involvement in the restaurant industry is mandatory, with demonstrated leadership skills across all shifts.
• It is essential to keep your Health Card up to date as per the regulations of the state or local authorities.
• Proficiency in English reading, speaking, understanding, and writing is essential.
• Reliable transportation is a requirement. Background check clearance is necessary.
• Successful completion of the ServSafe Certification Course and Exam is a requirement.

Disclaimer:

When you apply to Diversified Restaurant Group, a franchise operator for Taco Bell and Arby's Corp, you are potentially committing to having them as your exclusive employer. Franchise operators are autonomous entities responsible for establishing their compensation and perks systems, which might differ from one franchise to another.