Sales Advisor

Job Summary of Sales Advisor:

It is the job of the Sales Advisor to provide exceptional customer service, handle restocking duties, and uphold the store's brand image and appearance.

Responsibilities for Sales Advisor:

• Achieve or exceed established goals. These include sales, hourly productivity, average dollar sale, units per transaction, conversion, charge accounts and contests, and any other brand specifics KPI's.
• Actively participate in all contests, promotions and sales incentive programs. Maintain an awareness of all sales promotions.
• Have a complete working knowledge and use of selling skills and customer service standards as set forth in Company training programs.
• Develop and maintain relationships with customers through a friendly attitude and excellent customer service. Answer the telephone in a friendly and professional manner
• Meet Company standards for store appearance, performance, product knowledge and store operations
• Follow all security policies and procedures, including zone defense. Recognize and react to potential loss prevention issues.
• Watch for potential shortages through prompt servicing of customers, notifying management of external theft (shoplifting) and internal theft.

Key Partners of Sales Advisor:

• Store Management
• Human Resources
• District Manager
• Asset Protection

Qualifications for Sales Advisor:

• In order to qualify, one must be 16 years or older
• Having a rigorous approach to noticing details
• Flexible with availability, including weekends and holidays
• Maintaining a clean and well-groomed appearance is essential
• Standing for long periods during the shift will be a requirement for the candidate.
• Maneuvering items within the 15-30 pound limit.

Skills and Cultural Success Factors:

• Showing genuine enthusiasm and fervor for the brand
• Showing expertise in maintaining positive relationships with clients
• Excellent communication skills
• Disciplined and self-motivated
• Goal oriented
• Team player
• Adaptable and flexible
• Fast learner