Hospitality Shift Manager

Job Summary of Hospitality Shift Manager:

What began as an idea between two brothers to open a Mexican restaurant has since grown into one of the largest, privately held Taco Bell franchisees in America. At Border Foods, we work with a people-first mantra. From cooks to cashiers to restaurant managers and beyond, we work together to bring to life the Core Values of Border Foods. Welcome to our family where you will continue to learn, evolve, and shape what comes next on our mission of making lives better.As a Hospitality Shift Manager your mission is to reinforce the Border Foods CORE values, to include Accountability, Integrity, Family, Excellence, Teamwork, and Empowerment. At Border Foods, we will unlock the full potential of our employees and guest's restaurant experience by creating safe welcoming and supportive environments where everyone can thrive.The purpose of the Hospitality Shift Manager is to make the lives of the employees and the guests better by creating opportunities to positively impact life experiences. You are responsible for the operation of the entire restaurant and building a strong team that consistently provides customers great food and a friendly experience.

Core Values of Hospitality Shift Manager:

• Accountability & Integrity:
• Exhibits persistent integrity in actions and expected results
• Guides team members in completing all assigned tasks and providing safe, high-quality meals with a friendly approach
• Correctly scheduling and deploying the Team members
• Holds team members accountable for meeting standards and expectations by monitoring their performance.
• Places an emphasis on providing swift and hospitable service to ensure customer satisfaction
• Sustains the point of sale system's operational status by reporting any system failures and confirming the accuracy of downloads, such as pricing updates and menu adjustments.
• It is important to prioritize meeting health and safety standards
• Observes all legal mandates and guidelines set forth by local, state, and federal legislation.
• Bolsters team unity through the establishment of interfunctional relationships that promote collaboration
• Timely response to team member inquiries and effective resolution of employee concerns.
• Introduce a dining venue that prides itself on being a secure location for staff members to work and guests to dine
• Experienced in addressing difficulties and offering appropriate solutions
• Energizes and assists the team through active listening and skilled communication across different groups
• Demonstrates a sincere commitment to resolving customer complaints on behalf of Border Foods, aiming to find suitable solutions.
• Cultivates an environment where recognition is prioritized to build a positive culture within the workplace
• Success in the restaurant business hinges on the strategic planner's ability to construct short-term and long-term strategies
• Increasing financial gains through the effective use and interpretation of the profit and loss statement to implement necessary financial adjustments
• Searching for, employing, and developing excellent team members
• Directing the orientation sessions for new employees and outlining specific training outlines for each individual
• Reduces the chance of financial loss by strictly adhering to cash handling policies, providing appropriate training for Team Members, and meeting all accounting and banking requirements.
• Supplies learning and development opportunities for each team member.
• Exhibits persistent and punctual coaching skills consistently.
• Offering and exchanging ideas to empower others to succeed is a key aspect of the role, whether mandatory or preferred

Qualification of Hospitality Shift Manager:

• Must be at least 18 years of age.
• High school diploma or equivalent.

Physical Demands Hospitality Shift Manager:

• The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodation.
• The duties of this position may change from time to time. Border Foods reserves the right to add or delete duties and responsibilities at the discretion of Border Foods or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.
• Border Foods is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and individuals with Disabilities and does not discriminate based on gender identity or sexual orientation.